Returns & Exchanges

At Official SVR Skincare, we want you to be completely satisfied with your dermatological care. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via the online portal or email with your order number and the reason for your return.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to ensure they are protected during transit and include your return authorization slip.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.